“I can book this trip online. Why should I book with you?”

My response: “Why would you book that trip online when you can book with me?”

Here are some key differences between those big Online Travel Agencies (OTAs) such as Expedia/Travelocity/etc and my travel agency, KP Travel Group.

#1: PRODUCT

The big websites and KP Travel Group have access to the same properties. Here is where we differ and what it means for YOU:

I only sell vetted properties: You know what you’re getting. If a resort is a dump then I don’t sell it

I know which rooms are considered undesirable: Avoid overlooking a dumpster, having a tiny room, being right under the nightclub, etc

I only book with Preferred Suppliers: The resorts take care of clients booked with these suppliers. They may have a no-walk policy. They give these guests the better rooms.

I negotiate extras: I can often offer free upgrades, early check-ins, spa credits, complimentary transfers and excursions, etc

#2: THE EXPERIENCE

Planning your vacation with KP Travel Group versus a big Website

I get to know your likes & dislikes: Knowing your preferences means I can cut through the clutter and only propose products that match your unique personality

I’m familiar with the destinations & resorts: I know the experiences that will take your vacation from good to great

I take note of special occasions: If you’re celebrating a birthday, honeymoon, anniversary, etc I let the resort know so you can be celebrated

I care about you and your vacation: My #1 priority is making sure you enjoy your vacation. You’re not just another transaction.

I will answer your questions: When you book online that website’s call center cannot answer your questions regarding the resort, cruise, destination, etc. They’ll tell you to call the resort/cruise line for answers. I offer customer service throughout the process and if I don’t know the answer off-hand then I’ll make the calls to get your questions answered.

#3: RELATIONSHIPS

How relationships make a difference

I have access to business development managers, sales managers, group coordinators, wedding department managers, concierges, etc.: I know the people that can make your trip special and help if issues arise

I only book with Preferred Suppliers: When you book your own trip it represents a very small slice of the revenue pie. When I book with my trusted suppliers it represents a very large piece of the revenue pie. This gives me influence to make things happen.

I attend industry trade shows, seminars, events, dinners, etc: I learn about the latest travel trends from the people creating them and pass this knowledge on to my clients

I get to develop real relationships with my clients: Each time you book your vacation with me I learn more about you. We develop a rapport. You’re not just a client, you’re a friend.

#4: THE PROCESS

 Booking your vacation with KP Travel Group vs a big Website

I’m flexible and can work on your terms: Everyone is different and has preferred methods of communication. We can work by phone, email, text, messenger, etc

I get to know your preferences before making any recommendations: This saves you time because you only need to evaluate 3 options instead of 300

You only work with me: I know all the details regarding your trip. You’re not dealing with a call center where you need to explain everything over and over again

#5: TECHNOLOGY

 How we use (or DON’T use) technology to make your life easier

I do NOT have an online booking engine: The whole point of my service is to make sure you’re getting a vacation that matches your unique travel style. A booking engine doesn’t know what you want. I do.

Travel tips relevant to your vacation: Before you leave you’ll get an email with tips pertaining to your destination and resort. This is not a general info sheet, this is all about YOUR unique vacation.

Secure booking and payment forms that are double-checked by a travel professional: I offer easy-to-find and secure booking and payment forms on my website. I then double-check everything you entered to make sure it’s correct before processing any reservations or payments.

#6: MARKETING

Our promotions vs theirs

Targeted messages: I don’t sell the world. I have specific products that I promote. You’ll only hear from me regarding vacation experiences that interest you.

Only worthy products get promoted: I’m not trying to sell you undesirable inventory. I don’t promote the products that nobody else wants.

---

So there you have it. Just a few key differences between working with a travel professional to plan your vacation versus booking it yourself online. I hope you’ll consider booking your next vacation with KP Travel Group!

GET YOUR FREE VACATION CONSULTATION!

Ready to plan your next epic all-inclusive getaway? Snag your spot now for a no-obligation consultation call with Kathryn at KP Travel Group. I can’t wait to hear all about your vacation plans!